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About Us
Our Journey
Mr. Makarand Palnitkar, founder of Automation Concepts, worked in the printing industry, before deciding to start his own venture. Over the years we have grown from strength to strength and today are one of the most active players in providing end to end printing solutions for the Indian smart card industry.
Established in 2010, we are a well-known trader, supplier and service provider of
- Barcode Printers
- Barcode Scanners
- Self-Adhesive Labels
- Handheld Mobile Computers
- Thermal Transfer Ribbons
- And Software Development Services.
We also represent the entire range of all types of PVC Cards and Zebra ID Card Printers – the world leader in this category and consumables. With the best printing hardware and software, we position ourselves as end to end solution provider to all ID personalization needs.
Our Vision
We have set a vision to become one of the best service providers in the printing business in the country.
Our Mission
We aim to educate about printers to maximum number of people we come across in our daily interactions.
Why
Choose Us
Prompt and Friendly Assistance: You can count on us, every step of the way! Our customer service team is committed to providing immediate and courteous support at every stage of the ID card printing process.
Expert Guidance: We offer expert advice on various aspects of ID card printing, including design options, security features, and customization possibilities. We only recommend the most suitable solutions based on the clients need and preference.
Clear Communication: Transparency is essential to us and clear communication is the bedrock of our services. We communicate openly and clearly with our clients regarding project timelines, pricing details, and any potential challenges or limitations. We provide regular updates till delivery to ensure smooth functioning.
Flexibility: Our client needs, drive our approach towards production. We understand that each client may have unique requirements and deadlines. Therefore, we adopt a flexible approach, whether it involves adjusting production schedules, customising order specifications, or meeting tight deadlines.
Responsive Support: Our customer support team is available on multiple channels and is easily accessible via phone, email, and in-person consultations. Our priority is to ensure prompt response and provide satisfactory solutions.
Proactive Problem-Solving: If any challenges arise during the ID card printing process, we take proactive steps to address them swiftly and effectively. Our team is proactive in identifying and resolving potential issues before they escalate, ensuring a smooth and hassle-free experience for our clients.
10+ years of experiences for give you better results.
We believe in going above and beyond to delight our clients. In a competitive business where decisions normally come down to price, we choose to work towards customer satisfaction to ensure long term relationships. Whether it’s offering additional support, complementary services, or delivering orders ahead of schedule, we aim to exceed expectations and build long-term relationships based on trust and satisfaction. All our solutions and services are the hallmark of this shared belief.